Privacy Policy

Effective Date: January 1, 2026

Emergency Furnace Repair has been keeping Ohio homes warm since 2002. We know that when you contact us for furnace repair, you're sharing personal details with our team. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website, phone calls, and any service you request from us.

Information We Collect

When you request furnace repair or schedule a service call, we collect your name, phone number, email address, and the service address where the work will be done. We also note details about your furnace, like the make, model, and the problem you're experiencing, so our technicians arrive prepared.

If you pay by credit card, we collect your payment information through a secure third-party processor. We do not store full card numbers on our servers. We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages you view, to help us improve our site and services.

How We Use Information

We use your information to schedule and perform furnace repair, send appointment reminders, and follow up on the work we did. If you've opted in, we may send you seasonal maintenance tips or special offers that we think are useful to you.

We also use your information to process payments, respond to your questions, and maintain records required by law. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to make your visit smoother. Cookies help us remember your preferences and understand how people use our site, so we can make it better.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (614) 926-0837 for service.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools may use cookies to track your interactions with our site, but they do not collect personally identifiable information unless you provide it.

We may also use third-party services for payment processing, scheduling, and customer communications. These providers have their own privacy policies, and we encourage you to review them if you have concerns.

Data Sharing and Disclosure

We share your information only with trusted partners who help us run our business, such as payment processors, scheduling software, and email service providers. These partners are contractually obligated to protect your data and use it only for the services they provide to us.

We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect the rights, property, or safety of Emergency Furnace Repair, our customers, or others. If we ever sell or transfer our business, your information may be transferred as part of that transaction, but we will notify you before that happens.

Data Retention

We keep your personal information for as long as needed to provide you with service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

For example, service records are kept for a reasonable period so we can honor any warranty or follow-up needs. Payment records are retained as required by tax and accounting laws.

Data Security

We take the security of your personal information seriously. We use industry-standard safeguards, including encryption, firewalls, and secure access controls, to protect your data from unauthorized access, alteration, or loss.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously review and update our practices to keep your data safe.

User Rights

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. You can also object to or restrict certain processing of your data.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. If you're not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and revise the effective date at the top.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our services after any changes means you accept the updated policy.

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